Everything we can do in Zendesk
Grouped by job. Each line is an action the agent can perform for you, not a suggestion you finish yourself.
Tickets
- List and filter tickets
- Read the full thread
- Reply and add internal notes
- Change status and priority
People
- Look up requesters
- Create or update users
- Assign to an agent
Knowledge
- Search help-centre articles
- Tag tickets by topic
Ask for it like this
Sweep the support queue
Review the open support tickets that have had no reply for more than a day. Draft an answer for each, flag the ones that need a refund decision, and tag them in the helpdesk.
Other Support apps
All appsConnect Zendesk and ask for the first job.
One consent screen, your own login, removably authorized. Then the agent can run any of the actions above for you.